Sustainability Report 2021 01 Introduction 02 Measuring and managing sustainability 02 Sustainability Sustainability in our business activities 02.1 Sustainability in insurance 02.2 Sustainability in proprietary investments 02.3 Sustainability in asset management Sustainability in our organization 02.4 Human resources in our business activities 02.5 Customer satisfaction 02.6 Environmental management 03 Strengthening We are committed to integrating sustainability in all our business Our performance towards our our foundation activities (insurance, proprietary investments, asset management). sustainability-related board targets 04 Climate-related In this part of the ‘Measuring and managing sustainability’ section, financial disclosure we focus on topics which we can quantify and then give an overview Proprietary investment of the key approaches. In addition, this part describes how we portfolio carbon footprint* 05 Our universal principles manage our business to drive forward sustainability. -24.9 % We have set quantitative targets for our Board of Management to work towards reducing the greenhouse gas emissions (GHG) (baseline 2019) of our proprietary investment portfolio by 25 percent by end of 2024. Also for our insurance and asset management activities, sustainability integration continues to be a priority; we are in the process of setting quantitative targets. For all areas, we have a long-standing set of indicators to disclose our sustainability performance across our business activities. The performance of our Board of Management regarding their sustainability targets is on track. For a detailed overview, please see sections 01.3. An overview of all further quantitative and qualitative targets and our performance related to these topics can be found in section 05.1. * Green checkmark indicates that target achievement is on track or target was achieved this year. 15