Sustainability Report 2021 01 Introduction 02 Measuring and managing sustainability Sustainability in our business activities 02.1 Sustainability in insurance 02.2 Sustainability in proprietary investments 02.3 Sustainability in asset management Sustainability in our organization 02.4 Human resources 02.5 Customer satisfaction 02.6 Environmental management 02 03 Strengthening our foundation 04 Climate-related Measuring financial disclosure 05 Our universal principles and managing sustainability In this section, we are covering material topics, public targets and commitments that are integrated across Allianz. In this year’s report – for the first time – we have combined all material topics for which we have established quantitative targets, KPIs and performance data, as well as the relevant managed approaches into one section. 14