Sustainability in Insurance Sustainable Solutions Indicator Components/Sub-Indicators Unit 2021 2020 2 2019 2 Sustainable Insurance Solutions € mn 1,022.0 1,025.2 965.3 Revenues from sustainable solutions1 Insurance solutions with a sustainability component € mn 417.6 367.6 366.7 Emerging Consumer Solutions € mn 45.2 56.1 40.7 Total € mn 1,484.7 1,448.9 1,372.7 2021 2020 2 2019 Sustainable Insurance Solutions 91 105 109 Insurance solutions with a sustainability component4 41 39 39 Number of sustainable solutions by solution category3 Emerging Consumer Solutions 30 26 28 Sustainable Asset Management Solutions 177 61 52 Total 339 231 228 Customers Indicator Components/Sub-Indicators Unit 2021 2020 2019 Customer Base Total mn 126 100+ 100+ Net Promoter Score (NPS) greater than local market average or loyalty leadership in % 84 79 70 Customer Loyalty their market Net Promoter Score (NPS) loyalty leadership in their market % 58 60 46 Board target 50% by year-end 2024 13 / 21