Sustainability Report 2021 01 Introduction 02 Measuring and managing sustainability 03 Strengthening our foundation 03 03.1 Corporate citizenship 03.2 Cybersecurity 03.3 Regulatory and public affairs Strengthening 03.4 Compliance 03.5 Tax transparency 03.6 Sustainable procurement 04 Climate-related financial disclosure our foundation 05 Our universal principles In this section, we continue the discussion of our approaches to integrate sustainability in the way we run our business in an ethical and responsible manner, and how we interact with our stakeholders. This covers topics that are important to them, as determined in our materiality assessment. Highlights include an overview of our Corporate Citizenship Strategy, our approach to protecting our customer’s and employee’s data and privacy, and how we manage cyber risks. It also includes our engagement with governments and regulators and how we ensure our behavior is compliant with ethical expectations. Finally, we touch on our approach to integrating sustainability in our procurement activities. An overview of the qualitative targets and achievements related to these topics can be found in section 05.1 56