Sustainability Report 2021 02.4 Human resources 01 Introduction 02.4.4 Health and well-being Acting on employee feedback – four 3. Regular touch points to collect employee The health and mental well-being of Minimum Health Requirements feedback on their health and well-being 97 % 02 Measuring and our employees is a top priority. Our goal Based on the New Work Model pulse survey with We ask for direct employee feedback on health of Allianz’ operating entities successfully managing sustainability over 7,800 participants globally, we merged the and mental well-being initiatives on a quarterly implemented an EAP hotline. Sustainability in our business activities is to maintain and improve employee Work Well Program into four Minimum Health basis to identify needs and take appropriate 02.1 Sustainability in insurance health and well-being across our global Requirements to drive action. The four Minimum follow-up actions. The minimum requirement for 02.2 Sustainability in workforce by providing a consistent Health Requirements have been added to the operating entities is to collect feedback as part 95 % (12,117) proprietary investments 1 framework with minimum requirements pan-European agreement on work-related stress. of regular pulse surveys as of 2021. Our global of Allianz people leaders in scope have 02.3 Sustainability in asset management ambition is to gain more than 90 percent EAP completed the #lead experience, including a Sustainability in our organization for all Allianz entities to support our 1. Access to professional psychological awareness and 70 percent satisfaction with 02.4 Human resources new WOW. support for all employees worldwide feedback channels on health and well-being training module on personal resilience and 02.5 Customer satisfaction over the next two years. well-being to maintain and promote health 02.6 Environmental management Work Well We provide 24-hours anonymous, free-of- within their teams. charge professional psychological hotlines to all 4. Meeting Free Calendar Days @Allianz 03 Strengthening Our Work Well program, launched in 2015, employees to seek expert support and advice if our foundation aims to provide a healthy and productive needed. The implementation of such an Employee We aim to provide dedicated focus time for 39 workplace to enable our employees to reduce Assistance Program (EAP) is mandatory for all employees to simply concentrate on their operating entities participated in a pulse survey 04 Climate-related work-related stress. Ten minimum actions operating entities by 2022 as specified in the tasks and their health and mental well-being to assess employee awareness of EAPs and financial disclosure were rolled-out globally, including stress- global HR standard. to manage work-related stressors by regular satisfaction with feedback channels on health and awareness and leadership behavior trainings, Meeting Free Calendar Days @Allianz. Our well-being with a response rate of 49 percent. 05 Our universal principles flexible working arrangements and access 2. Training people leaders to maintain ambition is that more than 70 percent of to employee assistance programs. Efforts to health and well-being in their teams operating entities will have implemented 75 percent of employees were aware of the EAP implement the Work Well program globally Meeting Free Calendar Days by the end of hotlines and 64 percent were satisfied with the have paid off, demonstrated by feedback on We aim to train 100 percent of people leaders in 2022. As recognition of the contribution of our feedback options. implementation as measured through our AES. the first year of their leadership role to build up employees during the pandemic, the Allianz SE In 2021, the Work Well Index Plus (WWi+) score personal resilience and well-being among their Board of Management granted one additional was 69, one percentage point below the 2020 employees. The training is delivered through the day off for all employees globally in 2021 as 86 % result of 70 percent. This trajectory is in line with #lead module ‘Personal resilience and well-being’ special means of recognition. of operating entities rolled out the overall development of global absentee rates or other comparable training sessions, which all Meeting Free Calendar Days @Allianz. which were at 6.9 days (2020: 6.9) in 2021. people leaders globally are required to complete. You can find more details in our People Fact Book 2021. 1 EU-OSHA, Framework agreement on work-related stress. 47