Sustainability Report 2021 01 Introduction 02 Measuring and managing sustainability 02 Sustainability Sustainability in our business activities 02.1 Sustainability in insurance 02.2 Sustainability in proprietary investments 02.3 Sustainability in asset management Sustainability in our organization 02.4 Human resources in our organization 02.5 Customer satisfaction 02.6 Environmental management 03 Strengthening We are committed to integrating sustainability across our organization. In the Our performance towards our our foundation following part of the ‘Measuring and managing sustainability’ section of this sustainability-related board targets 04 Climate-related report, we focus on topics which we can quantify and then give an overview of financial disclosure the key approaches. IMIX For our human resources activities, we have set quantitative targets for our Board 78 % 05 Our universal principles of Management to employee engagement (IMIX and WWi+) and we measure our leaders’ performance against the Allianz People Attributes. Furthermore, we have publicly committed to a set of diversity and inclusion targets. NPS To ensure customers are always put first, the targets of our Board of Management include a focus on customer loyalty, as measured through the net promoter 84 % score (NPS). As a global company, we have also committed to reducing our environmental Reduction of GHG footprint. For this we have set a board-level target regarding our organization’s emissions per employee GHG emissions reduction (30 percent based on 2019 by 2025) as well as our use of renewable electricity (100 percent by end of 2023). In addition to these, 60 % there are also targets to reduce our environmental footprint across other dimensions (such as water and waste). Renewable electricity For all areas, we have a long-standing set of indicators to disclose our sustainability performance across our organization. Furthermore, this section 77 % describes management approaches to integrate sustainability in these matters. The performance of our Board of Management regarding their Top sustainability sustainability targets is on track. For a detailed overview, please see rating results sections 01.3. An overview of all further quantitative and qualitative targets and our performance related to these topics can be found in section 05.1. 36