A. CEO ASSESSMENT AND OUTLOOK Confident profit outlook1 … EUR bn ≥ 14.5 13.4 13.4 +1bn 11.9 -1bn 10.8 11.1 11.5 10.8 10.1 10.4 10.7 9.3 7.8 CAGR 3yr EPS growth2 +5-7% 10yr operating profit growth CAGR +6% 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022e . . . 2024 1) Impact from NatCat, financial markets, regulatory action, litigation, F/X and global economic development not predictable 16 2) Based on EUR 21 EPS in 2021. Before IFRS 9/17 accounting changes A 14